Frequently Asked Questions:
Ordering from us:
Why do I have to call someone instead of ordering
on-line?
We believe that buying home furnishings is a very personal experience.
As a customer you should be able to fully explore all possible
options, exchange ideas and express your desires, and overall,
to receive the best possible advice before making your purchasing decision.
For these reasons, furniture purchases are not particularly suited for
an internet click-through connection. We prefer to talk directly
with you, offering advice on the best way to convert your
wishes into reality. We believe such an exchange of ideas
is necessary in order to reach the solution that best fits your needs.
Our design associates are highly experienced and very knowledgeable
in the products we carry. They will be able to give you options and advise
you on the best solutions. Based on such information, you can make an
informed decision.
Do you ship into my area?
We ship nationwide, including Alaska and Hawaii.
Do I have to pay sales tax?
NO SALES TAX will be collected on orders to destinations outside the
state of Utah.
On deliveries
within the state of Utah we are required to charge sales
tax.
What are your guarantees?
We want you to be satisfied with your purchase. If for any reason you
are not completely satisfied with your purchase, you may return the item(s)
to us within 30 days of the date of shipment. You will be responsible
for return freight costs.
Merchandise may be returned for a store credit or for a full refund
of the purchase price, minus eventual freight costs. All returned merchandise
must be in "like new" condition and in its original packaging.
Proof of purchase is required and return authorization has to be obtained
prior to return of shipment.
In addition to this 30-day money back guarantee, we honor
our manufacturers warranties.
Do you match a competitors price?
We work hard to offer
the best possible prices every day.
If, within 60-days of purchase, you find a lower price
on the exact same, in-stock item, with the same specifications
and in the same finish or configuration, we will gladly
match it.
How do you protect my privacy?
Lofgren's maintains a firm commitment to guarantee your privacy.
When you inquire about price or product information or when you request
samples, we store the E-mail address and/or other address
information you send
us. When you place an order, this information will be maintained
for billing and shipping purposes and will be added to our
customer data base for future service issues.
Any customer information, or other information you may have supplied
us, electronically or otherwise, will remain confidential and will not
be shared with anyone outside our company.
What if I do not like the product(s) I purchased?
We want you to be satisfied with your purchase. If for any reason you
are not completely satisfied with your purchase, you may return the item(s)
to us within 30 days of the date of shipment. You will be responsible
for return freight costs.
Merchandise may be returned for a store credit or for a full refund
of the purchase price, minus eventual freight costs. All returned merchandise
must be in "like new" condition and in its original packaging.
Proof of purchase is required and return authorization has to be obtained
prior to return of shipment.
What forms of payment do you accept?
- We accept the
following major credit cards:
Mastercard
VISA
Discover Card
American Express
- Business checks
and personal checks accepted
(Please allow 10 business days for checks to clear)
- Sales tax will
be charged on orders shipped within the state of Utah.
What if I receive my order damaged?
Although we have carefully selected the best available carrier,
on rare occasions damage in transit can occur. In such case
please adhere to the following procedure:
Damage in transit is the responsibility
of the carrier, they are the liable party. Since you are
the (final) recipient of the shipment, the freight carrier expects you
to carefully inspect the shipment. If there is damage,
this is the moment to take action. You are the only person who can
make a claim and provide the proper documentation.
1. Inspect your
shipment before the driver leaves.
2. If you suspect hidden
damage, open the box and check the condition of the
merchandise.
3. If you find damage, make a note
on the freight bill of the number of damaged pieces
and describe the nature of the damage.
4. Call us immediately
at our toll free number: 1-800-626-3930
Are your prices on the web the same as in your
stores?
Yes. we have one price for each item. Our prices are based on our philosophy
of "everyday
low price" as
set forth in our pricing declaration elsewhere on this site.
Do you have periodic sales?
At Lofgren's we respect you and the important purchasing decisions you
may make with us. For this reason we have chosen not to play
the sales game by inflating prices to create a perception
of savings.
You will find a clearance section on our web site. This is where we
list furniture items that are discontinued and available
for clearance pricing.
We also maintain an Outlet
Center where we sell slightly damaged merchandise
for local distribution only.
How long does it take you to ship my order?
All items in stock will ship from our Distribution
Center the day
following confirmation of your order and receipt of payment.
Transit times will vary with destination and
carrier. (See below: Delivery)
What are the costs of shipping?
Small items which can be shipped via Fedex or UPS have a pre-set shipping
charge based on weight and value. Where these pre-calculated
charges are applicable, you will find them listed on the
product page by clicking on "shipping".
Larger furniture items require special handling which only a
nationwide moving company, specialized in home deliveries,
can reliably handle. Because of the wide range in dimensions
and weights of our furniture and the many possible destinations,
we need to calculate your freight costs based on information
only you can provide us at the time of order. We do offer
a very competitive delivery price due to our partnership with
our carrier.
Our product:
Where is your furniture made?
Our furniture is made by dedicated craftsmen in mid-to-medium sized
factories where the original owners are still
actively involved in the manufacturing process, ensuring
continuity in craftsmanship, dedication to quality and pride
of ownership. Much of our furniture is benchmade in the USA
or imported from European factories with a similar background.
How can I learn more about your products?
Our experienced and knowledgeable design associates are ready to answer any of your questions. Please visit our store or call 800-628-3930 to speak to a design associate.
Can you change the fabric on a sofa or chair?
We usually stock our upholstery in one grade and in one color. For
other colorways available in the stocked grade,
check the product page for the range of available
colors. All color-ways within our stocked grade can
be Special Ordered at no additional charge. We also offer
hundreds of other fabric styles and colors to choose from,
plus you can also use your own fabric (c.o.m, customer own
material). Pricing will reflect the grade of material chosen.
How long do special orders take?
Delivery times from each factory may vary depending on production schedule
or season. We therefore encourage you to call one of our
sales associates for the best estimate.
Can I find your furniture somewhere else?
Many of our products are specially designed for us and not generally
available in the market place in the same fabrics, colors,
finishes or configurations. We try to limit our line-up to
designs that are unique and which meet our strict standards
for design, quality and comfort.
In addition, we offer items
that are of a more general nature and which you
may find in other stores or elsewhere on the web.
Do you send samples?
We encourage you to ask for fabric or leather samples.
This will assure that the product you viewed on your monitor
at home, is exactly the color and texture you want. Our
product pages show the options and have a mailing feature
in which you can request any of the available fabric and
leather samples.
Our Delivery:
How long does it take to receive my order?
5 Business days after leaving our
distribution center. Shipments of in stock merchandise leave
our docks the day after confirmation of order.
Can I pick-up the furniture myself?
Local customers can pick-up their furniture
at our distribution center at no charge.
How much will it cost?
Pick-up at our distribution center is free of charge. For
local deliveries we have a set charge of $55.00 per delivery
which includes assembly and placement of unlimited furniture
items in your home or office. Please inquire for delivery
charges outside our local delivery area.
Out of state deliveries: Items which can be shipped via Fedex
or UPS have a preset shipping charge based on weight and
value. Where applicable,
you will find these pre-calculated charges listed
on the product page by clicking on "shipping".
Larger furniture items require special handling which only a nationwide
moving company, specialized in home deliveries, can reliably handle.
Because of the wide range in dimensions and weights of our furniture
and the many possible destinations, we need to calculate your freight
costs based on information only you can provide us at the time of order.
Is my furniture assembled?
Your furniture is shipped in its original factory packaging and
where necessary, reinforced with specially built
wooden crating.
Many items such as beds, desks or entertainment centers
are pre-assembled as components, final assembly with these
components to be completed by the customer. Bookcases and
a few other items are flat packed and also require customer
assembly. Where applicable, the assembly requirement is indicated
on the product page. Where nothing is indicated customer
should assume that the furniture is completely assembled.
it is customer's responsibility to carefully check dimensions
and to make sure the item will pass through entry-ways, stairs,
hallways and doors.
Do I have delivery options?
- At a $50.00 charge, standard delivery can be augmented with the help
of a second person. This is useful
where heavy or cumbersome
furniture items are involved.
- At a minimal charge, we can arrange to have the furniture
unpacked and the packaging material removed. Call us for availability
and details.
How do I install my furniture?
Your packaged furniture will be placed in the room of your choice by
the delivery service. With some exceptions (see above), your
furniture is shipped completely assembled, leaving
you the task of unpacking and disposing of the packaging
materials. (see option above for removal of packaging materials.)
How do I care for my furniture?
On each product page you'll find instructions on the best way to
take care of your furniture.
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